Integrated Operations Platform for a UK Courier Company

This project involved a series of connected enhancements for a UK-based courier company, all delivered within the context of its existing business operations rather than as unrelated standalone systems. The goal was to improve both customer-facing workflows and internal efficiency by introducing targeted solutions across payments, tracking, automation, CRM handling, and office visibility.

On the customer side, the work included integrating JudoPay into the existing WordPress website and building custom tracking-related pages to support a smoother and more tailored user journey. On the operational side, automation flows were implemented to handle Yotel-related redirection and push CRM entries into EasyTrans through Make.com, reducing manual effort and improving process consistency. In addition, a parcel backlog tracking screen was created for use inside the company’s office so teams could monitor important operational data on a display in real time.

Rather than treating these as isolated tasks, the work was approached as a unified operational improvement project for a courier business with multiple moving parts. The end result was a more connected ecosystem where website interactions, payment handling, workflow automation, CRM updates, and internal operational visibility worked together more effectively.